ORDERS

How do I place an order?

Shopping on EZMOLA MARKETPLACE is easy! Once you have found the product you want to buy, just follow the steps below:

Click on 'Add to Cart' to add this product to your cart
Click on “PROCEED TO CHECKOUT” in the pop up or “CONTINUE SHOPPING” to return to shopping or “EDIT CART”. Enter your email where confirmation email, receipt & tracking number will be sent to or login into your existing account by entering your Email and password
Enter your shipping and/or billing information, ensuring your address is complete and accurate
Choose your preferred payment option
Click on 'Confirm order' to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details.

Need help placing an order?

the phone number and close time on Saturday must be changed.

Call our customer service (Tel: +237 671 544 968/+237 233 37 39 63)

Opening hours: Monday-Friday: 8AM-6PM; Saturday: 9AM-1PM

Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Payment must be made before packages are opened. Not to worry, you can always return this item within the returns timeline. See information about our refund timelines here.

How do I know my order has been confirmed?

We'll send you an email and/or a text message once your order has been confirmed.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact us here so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and/or SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number here.

How quickly can I get my order?

We do our best to get your orders delivered by the date and method of shipment you requested. You can find more information about our delivery timelines here.

How do I cancel my order?

You can cancel your order by contacting our Customer Service here.

My order is delayed, what should I do?

If for some exceptional circumstances we are late, we will inform you proactively. In case of doubt any question do not hesitate to contact us here. We do our best to deliver on time. You can also follow your order's progress by entering the order tracking number here.

Why am I having trouble placing products in the cart?

This may mean that the item you are trying to buy is sold out. Contact us here.

I haven't received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact us here and we will send it to you.