DELIVERY

How long does it take to receive my product?

Delivery timelines vary depending on: Seller type, your city and your selected product. Click here to find out more on our delivery chart.

Can the delivery lead-time in a region vary across its different cities?

Yes, it can. Deliveries to outskirts or outer parts of a region have longer timelines. The following locations are categorized as 'Other Cities' and as such, have longer delivery timelines. Click here.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number here.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact us here.
If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please contact us here.

I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs undertaken by EZMOLA SA and our logistics partners to bring your ordered item(s) to your doorstep.

I ordered multiple items, but I have received only one item so far. What's going on?

Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfillment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items.

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.

Does EZMOLA MARKETPLACE deliver outside Douala & Yaoundé?

EZMOLA MARKETPLACE delivers across Cameroon through its own logistics & external logistics partners.

Do you accept Payment on delivery for my location?

We accept Pay on Delivery in all cities across Cameroon, except for the locations mentioned here.

Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up.
Please be informed that once available at this pickup station you will have 7 days maximum to pick up your item. After 7 days the item would be sent back to the Seller and your order, cancelled.

My package is prepaid. Do I need to show any document when collecting it?

Yes, you will be required to show your ID card to the delivery associate or agent at the pickup station. Acceptable ID cards are: National ID, Driver's license, work ID or passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

My package is Pay on Delivery. Can someone pick it up on my behalf?

Yes, please ensure your representative has your tracking number.

Does EZMOLA MARKETPLACE deliver internationally?

Currently, we do not provide international delivery yet. We are currently working to deliver internationally.

My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.

I have a complaint about the delivery rider who came to deliver my order. What should I do?

Apologies for the inconvenience caused, please contact us here so we can make things right.